Coronavirus Updates

CORONAVIRUS UPDATE – 23.03.21

We are happy to confirm that all of our holiday dates from June 2021 onwards are still scheduled to go ahead following the continued positive roll-out of the vaccine, and we can't wait to have you onboard to enjoy a fantastic Limitless holiday in the coming months.

However, we appreciate that travellers who are booked onto our international tours may have some concerns regarding their balance payments in light of the current situation. With this in mind, remaining balance payments for overseas holidays departing before 30th June 2021 will now be processed 8 weeks prior to departure, and we will be contacting all fly-to holiday customers who are due to depart in June in due course regarding their options should they be concerned at this point in time.

Balances for all other 2021 tours will continue to be processed as scheduled 3 months prior to the tour's departure date, and our Limitless Promise below remains in place for all bookings made for 2021.

The Limitless Travel Guarantee

Protecting You And Your Booking

At Limitless our number 1 priority is you, our Limitless Travellers. That means the last thing we want is for anyone to miss out on their holiday.

All of our 2021 dates are scheduled to depart as expected and we continue to review the government’s travel advice for any updates. Of course, we appreciate that this advice may change, and want to assure you that any booking you have currently, or make, is 100% protected by the Limitless Travel Guarantee. That means if any government restriction affects your ability to travel, you can transfer your holiday to another date in the future, completely free of charge.

Deposits and payments are held in a secure account, meaning we are completely flexible with transfer & refunds when Government restrictions affect ability to travel.

Coronavirus Travel Update:

In response to the continued roll-out of the COVID-19 vaccine across the UK, we have been closely reviewing our procedures to ensure that you can still enjoy your holiday with us this year.

Our number one priority is making sure you are able to relax and have a fantastic break away, safe in the knowledge that the highest level of precautions are being taken whilst you are on tour with us. With this in mind, we are making some changes to our pre-tour guidance to ensure that we can put your safety first.

Please find our updated guidance and what this means for bookings with us below:

Covid Vaccine & Testing Guidance

Covid Vaccine Guidance:

We recommend that all guests have had at least their first COVID vaccine before coming onto our tours. However, if you are medically exempt, or do not wish to have the vaccine, this is not mandatory.

Please note that all members of our on-tour teams will be required to have received at least their first vaccination prior to joining our tours this year.

On-Tour Procedures:

Alongside our updated guidance above, we will of course continue to follow the COVID-19 procedures currently in place on all of our tours to ensure your safety throughout, including:

- Hand sanitiser being available on every coach
- Temperature checks being completed upon arriving and disembarking the coach
- All drivers, carers and tour managers wearing PPE in line with the government’s advice
- Reducing the number of customers on each tour to ensure that seats are available between customers from different households
- Coaches being sanitised using disinfectant fogging prior to, during and after your tour with us

Covid Testing Guidance:

If you have not received a vaccine prior to joining one of our tours, we will require you to provide a negative COVID test result within 48 hours of departure, and proof of this test result will need to be presented to the Limitless Support Team at your chosen pick-up point.

If you experience any COVID symptoms in the week leading up to your tour, whether you have had the vaccine or not, please ensure that you also get a COVID test prior to departure for the safety of all guests on the tour.

Should you test positive for COVID prior to your tour, you must advise us by email immediately at support@limitlesstravel.org, and our COVID terms will apply regarding tour transfer options.

On-Tour Staff

It will be a requirement that all members of our on-tour team have received at least one COVID vaccination prior to departure, and they will also be required to provide us with a negative COVID test result at least 48 hours before joining your holiday.

COVID

Ensuring Your Safety

In response to the ever changing government advice, we have a team dedicated to ensuring we are following all the latest government requirements. At Limitless we have always been about doing more.

We’ve increased the number of carers on every trip, allowing us to maintain an even higher standard of safety and care.

  • ✔️We have reduced group numbers on all our tours to help maintain social distancing, going above and beyond the government’s requirements.
  • ✔️We have advised our accommodation providers to ensure the highest standards of health & safety are met throughout your entire holiday.
  • ✔️On holiday, you will be in your own bubble, to make sure you are properly looked after. We had this in place before the government decided on their own bubble rule - maybe they copied our idea!
  • ✔️Regularly cleaning and disinfecting all coaches prior to and during tours using deep-cleaning techniques including using disinfectant fogging.
  • ✔️Ensuring that our care teams and tour managers wear appropriate PPE at all times, and that there are ample PPE and disinfectant supplies available in resort should these be required when your tour departs.

Staying Connected

We understand that these are uncertain times, and if you have an upcoming booking with us it is important that you have as much information as possible to help you make an informed decision on your travel plans.

Our team are still working non-stop to meet your needs, we’re just doing it remotely right now! That means if you have any questions at all, you can reach out to our team directly at support@limitlesstravel.org or call us on 0800 069 8060

Frequently Asked Questions

I am booked on a trip - do I need to do anything differently?

Prior To Your Tour

If you are presenting any symptoms of COVID-19 prior to your tour, or if you have tested positive for COVID-19 within 14 days of travel, in line with government advice you must remain at home and should not travel.

You must advise us on 0800 711 7232 or email support@limitlesstravel.org if this is the case. Evidence will be required to prove that you are self-isolating due to COVID-19.

Under the Limitless Travel Guarantee you are entitled to transfer any payments made towards your holiday free of charge as travel credits onto an alternative date (please be aware any increase in the holiday price will be applicable). If you choose to cancel your holiday your cancellation will be subject to our standard booking terms and conditions, and travel credits cannot be redeemed as a cash refund.

During Your Tour

If you present any COVID-19 symptoms during your tour, including a high temperature, a new continuous cough, or loss or change to your sense of smell or taste, please advise your care team and tour manager at the earliest opportunity. You will be required to return to the hotel as soon as possible and isolate until it is possible to organise your transport home.

What If I've Got A Holiday Booked With Limitless Travel?

If you have an upcoming booking with us you can rest assured that our team are working tirelessly to ensure there will be a minimum impact to you.

I have paid a deposit and my final balance is due soon, but I am unsure if I will be able to travel.

All deposits and balances are held in a secure account, and all our trips are protected by the Limitless Travel Guarantee, which means if you are unable to travel due to Government Restrictions, requirements to self isolate, or Illness we will transfer your booking to a future trip completely free of charge. This means you will never miss out on the value of your holiday and your booking is safe.

I am booked on a trip but I would like to delay my holiday.

If you are unsure about travel and would like to transfer to a different trip, or take credit for a future trip, the Limitless Travel Guarantee protects you in full to make that decision and means you can transfer your existing booking free of charge to any suitable holiday departing in 2021.

Although under our normal terms deposits paid to Limitless Travel are non-refundable if a tour is still going ahead, in light of the current circumstances, the Limitless Travel Guarantee supersedes these terms.

To discuss these options, please contact support@limitlesstravel.org or leave a phone message on 0800 069 8060 and our advisors will be in touch as soon as possible.

What happens if the government restrictions mean I cannot travel?

Even if the government’s advice changes, you will not miss out on your holiday, because you are protected by the Limitless Travel Guarantee.

If the government's advice changes more than 30 days prior to departure and the trip can no longer go ahead, you will be able to move the balance to another trip, take a travel credit towards another holiday until 2022, or be refunded your balance payment in full within 14 days.

If the government’s advice changes 30 days or less prior to departure and the trip can no longer go ahead, you can move the balance to another trip, or take travel credit. Unfortunately we are unable to offer refunds at this stage because we are required to pay our suppliers for upcoming tours at the 30 day point, but we will honour all credit on future tours so you do not miss out.

To discuss these options, please contact support@limitlesstravel.org or leave a phone message on 0800 069 8060 and our advisors will be in touch as soon as possible.

I am booked on a trip but I would like to cancel my holiday.

If you are unsure about travel and would like to cancel, our normal cancellation policy applies, which is outlined as follows:

Cancellation Made:Amount to be Refunded:
More than 90 days prior to departure No refund - Loss of non-refundable deposit only
90 - 60 days prior (following payment of the remaining balance) 25% of the balance paid (excluding non-refundable deposit)
60 – 0 days prior 0% of the total holiday cost

Please be advised that refunds are taking longer than usual to be processed due to the current circumstances, so we appreciate your understanding and patience in these difficult times.

We would always recommend making the most of the Limitless Travel Guarantee, to avoid losing out on any deposit or part payment.

Please contact us via email at support@limitlesstravel.org or phone at 0800 069 8060 or to discuss any of these options.

A Message From Our Founder

Dear Limitless Travellers,

I wanted to contact you at this time of uncertainty to say that I’m hoping you are ok and not too affected by COVID-19. These are particularly unsettling times for you, me, and many of the Limitless team who also have underlying health conditions. As any of us with a disability or underlying health conditions know, adversity is no new thing. From the moment we were born, or acquired our disability, we have faced challenges in our day to day life that others simply cannot understand. We are all fighters; we have overcome challenges before and we will always fight to overcome any new challenge that life throws at us.

#LimitlessLove During Lockdown

I founded Limitless with the one goal: to look after people with a disability by enabling anybody to go on holiday. Nothing about this has changed or will ever change. We are building a company that is here for you and our sole purpose is to look after you. Over the first few months of the lockdown we launched #LimitlessLove. This was our way of keeping in touch with all of our amazing Limitless Travelers and the wider disabled community. We shared so many laughs and good times together with activities such as online karaoke, chair yoga, tutorials and so much more. Thank you for everyone who got involved and I hope we eased some of the social isolation that has been thrust upon us all.

I’d like to thank you all for your patience and support during this time – everything we do, we do for you, and together We Are All Limitless.

Limitless Love, Angus

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