Firstly, we hope this update finds you well. We appreciate these are difficult and uncertain circumstances for many of our travellers, so we want to keep you up to date with the situation as it develops and ensure you can still look forward to a fantastic holiday with us. 

Following the government’s advice, our office remains closed and Limitless Travel staff are working from home. We cannot currently accept incoming calls, however we are available via email (support@limitlesstravel.org) and can make outbound calls where required.

If you have a booking with us for 2020, our team are working hard to make sure we contact all affected customers in order of their departure date. With this in mind, please find the options available to you below:

If you have a booking for a holiday departing before 10^th August:

At this stage, we have contacted all customers due to depart by 10^th August either via email or phone. If you have a booking for a holiday prior to 10^th August and have not been contacted or confirmed your options, please email support@limitlesstravel.org and we will investigate this further. 

If you have a booking for a holiday departing after 10^th August:

All of our tours from 31^st July onwards are currently still scheduled to depart as per the current guidance from the government and our advisors in the travel industry. We are closely monitoring the advice provided to ensure that our tours comply with safety standards as they will be updated over the coming months. However, we understand that some of our customers may want to change their plans in light of the situation. With this in mind, we are offering the below options to all customers with bookings in 2020 for your peace of mind:

1. If you still wish to travel on your 2020 tour – Your balance will now be due 60 days prior to departure. All remaining balances paid for tours departing 31st July onwards will be applicable for a refund should the government’s advice change and the tour no longer go ahead (please see full T&Cs below). Following the payment of your balance, we will contact you at least one month prior to departure to confirm if there are any changes.
2. If you want to delay your holiday – All deposits paid to Limitless Travel are non-refundable if a tour is still going ahead.  However, we understand that these are difficult circumstances, so we are offering a free transfer of your deposit to any suitable 2021 tour, or for your deposit to be saved as transferrable credit towards any future holiday until 2022. To discuss these options, please contact support@limitlesstravel.org or leave a phone message on 0800 069 8060 and our advisors will be in touch as soon as possible. 
3. If you have paid your balance in full – If you still wish to travel on your 2020 tour, there are no actions to be taken and you will be contacted at least one month prior to departure with any updates to your travel plans. Should you wish to delay your holiday, your balance will be transferred to your new tour as noted above. As our tours are still scheduled to depart, if you choose to cancel your place on your original tour rather than accept a transfer, this will be subject to our standard terms and conditions outlined in our FAQ’s section below.

We will be contacting customers by phone on a tour-by-tour basis over the coming weeks to confirm which option you wish to take. We appreciate your patience at this time, and if you already know which option you have chosen, please contact support@limitlesstravel.org with your booking name. We will then be in touch as soon as possible to finalise your booking details.

FAQ’s:

I am due to travel after 10^th August 2020, can I move my holiday to a later date or 2021?

Yes, you can transfer your existing booking free of charge to any suitable holiday departing in 2020 or 2021. Please leave us a message on 0800 069 8060 or email support@limitlesstravel.org and our team will be happy to assist in confirming our availability.

What happens if I pay the balance for my holiday and the government's advice changes?

If you pay a remaining balance it will be held in a secure account. If the government's advice changes more than 30 days prior to departure and the trip can no longer go ahead, you will be able to move the balance to another trip, take a travel credit towards another holiday until 2022, or be refunded your balance payment in full within 14 days. We are required to pay our suppliers for upcoming tours at the 30 day point, so if the government's advice changes after this point, you will either be able to move the balance to another trip or take a travel credit*.

* Please Note - We cannot always guarantee cash refunds within 14 days at this point (less than 30 days prior to departure) as suppliers will have been paid. However, if you request a refund we will work as hard as possible to arrange this for you. In the meantime you will be issued with a refund credit note until a cash refund is available, and our team will be happy to discuss this process further at this stage.

I do not wish to travel on my current tour and do not want to accept a tour transfer or credit.

If you wish to cancel your place on your tour with us rather than transfer to a 2021 date or accept transferrable credit, cancellations will be subject to our standard terms and conditions regarding your balance and non-refundable deposit, as below:

Please be advised that refunds are taking longer than usual to be processed due to the current circumstances, so we appreciate your understanding and patience in these difficult times.