The moment we have all been waiting for is finally here, and from 1st July we will be reopening our booking lines, with our team ready and waiting to help you plan your next Limitless holiday adventure! 

At Limitless Travel, we know how important holidays are as a source of relaxation, adventure and replenishment. We are a small team, dedicated to sharing the restorative benefits of travel and allowing all of our travellers the opportunity to explore new places safe in the knowledge that they will be well looked after. In light of this, the past few months have come as a disappointment not only to you, our travellers and would-be travellers, but also to every member of our team behind the scenes. 

Ensuring your Safety

We continue to diligently review the government's travel advice, alongside having regular discussions with our suppliers, to ensure your safety on our tours in 2020 and beyond.

Should you still wish to travel this year, we are working hard to provide an excellent holiday for you and will be advising you of the safety measures we will be implementing on a per-tour basis over the coming months as the advice develops. 

Just some of these measures include:

• Monitoring the capacity of our tours so that distancing measures can be adhered to on all coaches, and running extra coaches where required on busier tours.

• Regularly cleaning and disinfecting all coaches prior to and during tours using deep-cleaning techniques including using disinfectant fogging.

• Ensuring that our care teams and tour managers wear appropriate PPE at all times, and that there are ample PPE and disinfectant supplies available in resort should these be required when your tour departs.

Staying Connected

We understand that these are uncertain times, and if you have an upcoming booking with us it is important that you have as much information as possible to help you make an informed decision on your travel plans.

So, if you have a booking with us for 2020, a member of our team will initially be in touch 2 months prior to your scheduled departure date to discuss your options. 

Should you still wish to travel this year, we will then contact you at least one month prior to departure to confirm any changes to your plans in light of the most recent government advice.

Booking with Confidence

If you have an existing booking with us, we will initially get in touch two months prior to your holiday to confirm your options.

We are currently offering the option to delay your balance payment until two months prior to your holiday if you have been affected by the current situation. 

Alternatively, if you would prefer to delay your booking, our advisors will be able to offer a suitable transfer option for 2021, or you can store your payments as transferrable credits for use on any tour with us until 2022.

All remaining balances for tours from 31^st July 2020 onwards will be eligible for a refund should the government’s advice change and the tour no longer go ahead.We will be in touch at least one month prior to your original departure date to confirm this should the advice change.

A majority of our tours from late August onwards are currently still scheduled to depart as per the current guidance from the government and our advisors in the travel industry. We are closely monitoring the advice provided to ensure that our tours comply with safety standards as they will be updated over the coming months. However, we understand that some of our customers may want to change their plans in light of the situation. With this in mind, we are offering the below options to all customers with bookings in 2020 for your peace of mind: 

1. If you still wish to travel on your 2020 tour – Your balance will now be due 60 days prior to departure. All remaining balances paid for tours departing 31st July onwards will be applicable for a refund should the government’s advice change and the tour no longer go ahead (please see full T&Cs below). Following the payment of your balance, we will contact you at least one month prior to departure to confirm if there are any changes.

2.If you want to delay your holiday – All deposits paid to Limitless Travel are non-refundable if a tour is still going ahead.  However, we understand that these are difficult circumstances, so we are offering a free transfer of your deposit to any suitable 2021 tour, or for your deposit to be saved as transferrable credit towards any future holiday until 2022. To discuss these options, please contact support@limitlesstravel.org or leave a phone message on 0800 069 8060 and our advisors will be in touch as soon as possible. 

3. If you have paid your balance in full – If you still wish to travel on your 2020 tour, there are no actions to be taken and you will be contacted at least one month prior to departure with any updates to your travel plans. Should you wish to delay your holiday, your balance will be transferred to your new tour as noted above. As our tours are still scheduled to depart, if you choose to cancel your place on your original tour rather than accept a transfer, this will be subject to our standard terms and conditions outlined in our FAQ’s section below.

I founded Limitless with the one goal: to look after people with a disability by enabling anybody to go on holiday. Nothing about this has changed or will ever change. We are building a company that is here for you and our sole purpose is to look after you. Over the first few months of the lockdown we launched #LimitlessLove. This was way of keeping in touch with all of our amazing Limitless Travelers and the wider disabled community. We shared so many laughs and good times together with activities such as online karaoke, chair yoga, tutorials and so much more. Thank you for everyone who got involved and I hope we eased some of the social isolation that has been thrust upon us all.

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