I am booked on a trip - do I need to do anything differently?
Prior To Your Tour
If you are presenting any symptoms of COVID-19 prior to your tour, or if you have tested positive for COVID-19 within 14 days of travel, in line with government advice you must remain at home and should not travel.
You must advise us on 0800 711 7232 or email support@limitlesstravel.org if this is the case. Evidence will be required to prove that you are self-isolating due to COVID-19.
Under the Limitless Travel Guarantee you are entitled to transfer any payments made towards your holiday free of charge as travel credits onto an alternative date should you need to cancel your holiday due to contracting or isolating due to coronavirus (please be aware any increase in the holiday price will be applicable). If you choose to cancel your holiday your cancellation will be subject to our standard booking terms and conditions.
During Your Tour
If you present any COVID-19 symptoms during your tour, including a high temperature, a new continuous cough, or loss or change to your sense of smell or taste, please advise your care team and tour manager at the earliest opportunity. You will be required to return to the hotel as soon as possible and isolate until it is possible to organise your transport home.
What If I've Got A Holiday Booked With Limitless Travel?
If you have an upcoming booking with us you can rest assured that our team are working tirelessly to ensure there will be a minimum impact to you.
I have paid a deposit and my final balance is due soon, but I am unsure if I will be able to travel.
All deposits and balances are held in a secure account, and all our trips are protected by the Limitless Travel Guarantee, which means if you are unable to travel due to Government Restrictions or requirements to self isolate we will transfer your booking to a future trip completely free of charge prior to paying your final balance. This means you will never miss out on the value of your holiday and your booking is safe.
What happens if the government restrictions mean I cannot travel?
Even if the government’s advice changes, you will not miss out on your holiday, because you are protected by the Limitless Travel Guarantee.
If the government's advice changes more than 30 days prior to departure and the trip can no longer go ahead, you will be able to move the balance to another trip, take a travel credit towards another holiday until 2022, or be refunded your balance payment in full within 14 days.
If the government’s advice changes 30 days or less prior to departure and the trip can no longer go ahead, you can move the balance to another trip, or take travel credit. Unfortunately we are unable to offer refunds at this stage because we are required to pay our suppliers for upcoming tours at the 30 day point, but we will honour all credit on future tours so you do not miss out.
To discuss these options, please contact support@limitlesstravel.org or leave a phone message on 0800 069 8060 and our advisors will be in touch as soon as possible.
I am booked on a trip but I would like to cancel my holiday.
If you are unsure about travel and would like to cancel, our normal cancellation policy applies, which is outlined as follows:
| Cancellation Made: | Amount to be Refunded: |
|---|---|
| More than 90 days prior to departure | No refund - Loss of non-refundable deposit only |
| 90 - 60 days prior (following payment of the remaining balance) | 25% of the balance paid (excluding non-refundable deposit) |
| 60 – 0 days prior | 0% of the total holiday cost |
Please be advised that refunds are taking longer than usual to be processed due to the current circumstances, so we appreciate your understanding and patience in these difficult times.
We would always recommend making the most of the Limitless Travel Guarantee, to avoid losing out on any deposit or part payment.
Please contact us via email at support@limitlesstravel.org or phone at 0800 069 8060 or to discuss any of these options.
A Message From Our Founder
Dear Limitless Travellers,
I wanted to contact you at this time of uncertainty to say that I’m hoping you are ok and not too affected by COVID-19. These are particularly unsettling times for you, me, and many of the Limitless team who also have underlying health conditions. As any of us with a disability or underlying health conditions know, adversity is no new thing. From the moment we were born, or acquired our disability, we have faced challenges in our day to day life that others simply cannot understand. We are all fighters; we have overcome challenges before and we will always fight to overcome any new challenge that life throws at us.
#LimitlessLove During Lockdown
I founded Limitless with the one goal: to look after people with a disability by enabling anybody to go on holiday. Nothing about this has changed or will ever change. We are building a company that is here for you and our sole purpose is to look after you. Over the first few months of the lockdown we launched #LimitlessLove. This was our way of keeping in touch with all of our amazing Limitless Travelers and the wider disabled community. We shared so many laughs and good times together with activities such as online karaoke, chair yoga, tutorials and so much more. Thank you for everyone who got involved and I hope we eased some of the social isolation that has been thrust upon us all.
I’d like to thank you all for your patience and support during this time – everything we do, we do for you, and together We Are All Limitless.
Limitless Love, Angus
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