1. Disabled Holidays
  2. >
  3. Wheelchair Assistance

Limitless Travel knows and understands that flying with a disability can be difficult. We've created this handy guide which details everything you need to know - from travel assistance for seniors or general wheelchair assistance, we're here to help.

You'll learn how to make the most of the disabled assistance provided at airports when you fly either for one of our disabled-friendly holidays or on your own getaway.

This information should take some of the stress out of organising your disabled holidays. From booking your ticket to disembarking the plane, everything you need to know is provided below, so flying needn’t be a daunting experience.

Remember – airport assistance is there to make your journey easier. All you really have to do is book your assistance and show up!

How to research your wheelchair assistance?

Before booking any disabled holidays or your airline ticket, it is important to find out which airlines can provide the type of wheelchair assistance you require. Each airline has a different policy, so it is best to ensure you understand what the airline can and cannot do to provide the level of wheelchair assistance you need to have a safe and accessible flight.

You should do your research with the airlines directly, either on their disabled access website page or by calling the airline via their dedicated Special Assistance contact number.

How to book Wheelchair Assistance?

When you book an airline ticket, it is advisable that you book your wheelchair assistance straight away. Airlines need plenty of notice so they can make sure that they have the right number of specialist staff on the ground. To book specialist assistance at airports, it is advisable to call the airline you have booked your tickets with and explain to them the type of assistance you will need.

The airline will book in your wheelchair assistance, and may also ask for details and dimensions of any mobility equipment you are bringing with you. It is handy to keep the dimensions, battery type, and any other important information about your wheelchair and any other mobility equipment, as it is likely you will be asked multiple times for this information at the airport.

How to plan when travelling with wheelchair assistance?

Once you have booked your airline ticket, and the airport assistance you require, it is advisable to do some planning to make your trip as smooth as possible. For example, how do you plan to get to the airport? Do you need to order a wheelchair accessible taxi? Will you need assistance with your luggage from the taxi to the Wheelchair Assistance check-in desk?

Limitless Travel can assist you with this step once you have made your booking, ensuring everything runs smoothly on the departure days of your disabled holidays.

What to do when you check into the airport?

When you arrive at the airport, you should make yourself known at the airport assistance desk. Here, you can request assistance with luggage, the use of a wheelchair, and assistance through security. The staff at the desk will inform you of how to check-in for your flight and will tell you where to meet the airport assistance staff if you do not require assistance through security.

Airports are generally very accessible, but you can also ask here for the disabled-friendly toilets to be pointed out for you.

How to spot airport assistance staff?

Airport assistance staff will always wear high visibility clothing and will be around the airport at all times. If you need assistance with something, in particular, you can call their attention. If you would prefer a qualified carer to provide you with assistance at airports, you can meet the care team at a designated airport on each and every one of our holidays.

They will be there to provide holiday care if required, as well as wheelchair assistance, and general support. Holiday care is available in a range of different package types; call Limitless Travel on 0800 069 8060 to find out more.

Please note that standard airport assistance staff will not be able to assist you with any personal care, so it is advisable that, should you need assistance in the bathroom at the airport, you purchase one of our holiday care packages.

What about aircraft assistance?

Any steps up to the aircraft are avoided by one of two ways; via ramp or via ambulift. If a ramp is being utilised, airport assistance staff will accompany to the door of the aircraft, in your own wheelchair if you are using one. Here, you will be requested to transfer into an aisle wheelchair, which will be able to fit down the aisle of the aircraft. You can then transfer into your aircraft seat.

An ambulift is a vehicle which is fitted with a lift for wheelchair access. Once you are safely secured inside, the ambulift rises to the aircraft door, and from this point onwards the procedure is the same as with a ramp.

Airports and airlines have a long way to go before they are fully wheelchair friendly and accessible, but by utilising the airport assistance staff, pre-booking your assistance and being prepared, the journey can be made slightly more pleasant.

Join Us on our Disabled Friendly Holidays

Take a break away from home on one of Limitless Travel's fully accessible holidays in fantastic destinations throughout the UK and Europe. These include Crete, BenidormTenerife, Devon, Scotland and much more.

With our dedicated care team on every holiday, we guarantee you'll be looked after. Each holiday available is specifically tailored towards people with disabilities such as autism or lower mobility with fully accessible excursions and accommodation. Book your place by calling 0800 711 7232.

Other Holidays You May Be Interested In

Up to
£150 off!

Best of Tenerife

8 Days

Chill out on the accessible beach or fill your days with water sports – Tenerife has got a huge variety of activities for people with disabilities.


European Holidays, 2022 Holidays, Winter Sun, 2023 Holidays , Summer Sale


  • 20 Aug 2022 - 27 Aug 2022 Sale Was £1329.00 Now £1179.00
  • 3 Dec 2022 - 10 Dec 2022
  • 10 Feb 2023 - 17 Feb 2023
  • 3 Mar 2023 - 10 Mar 2023
  • 25 Aug 2023 - 1 Sep 2023
More Info
Up to
£150 off!

The Ancient Wonders of Rome

6 Days

Birthplace of one of the great European civilisations, a culinary wonderland, ancient monuments around every corner and plenty of picture-perfect piazzas - discover the joys of the Italian capital on our disabled friendly Rome tour.

Once the centre of the Western world, Rome wears its long and fascinating history proudly. Where else can you stumble across a 2000-year-old ruin when popping out for a coffee? But the Italian capital isn’t just a relic of the past. Today, it’s one of the world’s great metropolises - a vibrant sprawl of mouthwatering restaurants, designer boutiques, brilliant museums and sun-dappled piazzas.

Renowned for its fantastic food and beloved by coffee enthusiasts, Rome is a city where you can enjoy the finer things in life. Where you can watch the world passing by while sipping on a limoncello at a local bar. Where you can get within metres of some of the greatest artwork to have graced the planet. Where you can spend the morning staring at the Sistine Chapel and the evening dining alfresco and watching street performers ply their trade.

On your accessible Italian holiday, we’ll introduce you to the best the city has to offer. You’ll visit the spiritual home of the Catholic faith, Vatican City, tour the imposing Colosseum to learn about gladiatorial combat, and throw a lucky coin into the Trevi Fountain. You’ll also enjoy plenty of time to explore the city at your own pace, discovering its endless squares, streets and shops as you go.

Your accessible Rome hotel has been hand-picked by the Limitless Team for its superb location and excellent disabled facilities. A Limitless Travel representative will accompany the tour group throughout the holiday, providing assistance whenever required and ensuring you receive the support you need.


New Releases, European Holidays, 2022 Holidays, Summer Sale


More Info

Northern Lights & Norwegian Fjords

13 Days

Sailing from Southampton, embark on the luxurious P&O Arcadia to the rugged Norwegian Fjords in search of the Northern Light phenomenon. This 13-day voyage into the Arctic Circle, is escorted with the experienced, Limitless Care Team, exclusive support to our customers.


Disabled Cruise Holidays, Cruises


  • 23 Nov 2023 - 5 Dec 2023
More Info

Enquire Now