Terms and Conditions
Our agreement with you
We are Limitless Travel Ltd (hereafter referred to as Limitless Travel) and Our Agreement with You sets out what you are legally entitled to expect from us and our suppliers (for whom we act as a booking agent) when you purchase travel services through us. Because we sell a variety of travel products, you should make sure you understand the terms and conditions which apply to your particular arrangements in addition to these general terms and conditions.
Application of these terms and conditions
These terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us, including any terms and conditions in our brochures or on our website which are relevant to your booking and any other terms which we both otherwise agree will be binding on Limitless Travel Ltd and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a 'late booking') and we have issued you with our booking confirmation. Our contract with you is also subject to any suppliers terms and conditions of which you agree will be deemed incorporated in our contract. You should read these terms and conditions carefully. You should note in particular the content of paragraph 5: 'our liability to you', which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.
Your Booking with Limitless Travel Ltd
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your contract will either be with us or with another supplier of travel services who will be named on your receipt. This will depend on the type of arrangements you book. A contract will exist as soon as we issue our confirmation invoice. Your contract will be with us if we arrange a Package for you, being a pre-arranged combination, at an inclusive price, of at least two or more of the following services when the services are taken together and also cover a period of more than 24 hours or include overnight accommodation: a) transport b) accommodation and c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements.
Other travel services will be offered as separate elements rather than as a combination. Each are priced individually. If you select some of these services then you are not purchasing a package arranged by Limitless Travel Ltd. In such cases, (unless you have booked accommodation only) Limitless Travel Ltd is acting as the Booking Agent for your suppliers and your contract is with that supplier. Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and Limitless Travel accepts no responsibility for any errors or omissions made by a supplier.
When making a booking with Limitless Travel, it is your responsibility to provide as much information as possible regarding any assistance that you might need throughout the trip. Please note that for booking involving flights, passengers who cannot make their way to an emergency exit unaccompanied must not travel alone. It is your responsibility to ensure that you have someone to travel with who is capable of assisting you to an emergency exit on a aircraft.
Deposits, Refund Policy & Payment
All deposits paid to Limitless Travel are non-refundable, regardless of the breakdown of the deposit paid. To cancel an order, Limitless Travel requires written acknowledgement from the person who has booked the holiday, and no further action will be taken until this is provided. Following this communication, Limitless Travel will assess your reasons for cancellation but we are not required to offer a transfer or refund of the initial deposit paid.
You will be required at the time of booking to pay us a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. Payment of a deposit enables Limitless Travel to hold a reservation for you but does not guarantee the total price of the tour. The price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. Limitless Travel will advise you of the date that full payment is required. All prices shown are 'from prices' and we reserve the right to alter the prices of any of the holidays shown on our website or in our brochures. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.If the deposit quoted is less than 20% (for example, promotional reductions to 10%), we will require payment of the remaining deposit amount a month after the initial deposit is made. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 3.2).
If payment for your booking is made by credit card, a handling fee is payable, as advertised. No charge is made for payments made by Debit Card. We reserve the right to refuse personal cheques as a method of payment. After full payment, if we are your Booking Agent, the conditions of the contract with your supplier may permit them to increase the cost of your arrangements. We will pass on any such increase to you. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full. You will not be charged for any increase equivalent to 2% of the price of your travel arrangements. You will be charged for any amount over and above that.
The prices quoted in our brochures, on our website or in our publicity and promotions from time to time are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in GBP £ Sterling.
(a) Packages and tours
We guarantee the price of your holiday stated in our booking confirmation. We may however pass on to you certain additional charges resulting from increased transportation costs (including the cost of fuel), dues, taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuations in the exchange rate. We will not pass on any such charges occurring within 30 days of your scheduled date of departure nor which would result in an increase of less than 2% in the total cost of your holiday.
(b) Other holiday arrangements
We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us on your behalf:
• Return transportation costs including luggage allowance as confirmed
• Overseas transfers/transportation
• Accommodation, meals
• The services of a representative, tour guide or an appointed local agent, including a 24-hour emergency contact (except cruises)
• All UK departure taxes, fees and passenger charges
• Any applicable overseas port charges
• Child discounts
Our holiday price does not normally include:
• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire
• Taxes or compulsory charges introduced by Governments, regulatory bodies or airlines after you have booked
• Security charges introduced or increased after you have booked relating to transportation costs
• Holiday insurance.
The price payable by you for your holiday and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.
(c) Group bookings and discounts
Some bookings or prices are dependent on the number of participants or occupants and if this applies to your holiday arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.
Your Financial Protection
The Package Travel, Package Holidays and Package Tour Regulations 1992 require us to provide security for the monies that you pay for any Package arrangements (as defined above in " Your Booking with Limitless Travel Ltd ") made through Limitless Travel Ltd and for your repatriation in the event of our insolvency. We provide this security by way of third party insurance. If you book arrangements other than a Package (as defined above) through Limitless Travel Ltd the financial protection referred to above does not apply.
Limitless Travel Ltd’s general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as hard copy.
Baggage allowance and policies differ depending on the tour or package. If you require specific information about baggage allowance, or require further information, please contact us before you book.
Care and Care Requirements
Limitless Travel's carer hours are from 7am - 11pm. Care includes washing, clothing, assistance with transferring, personal hygiene, and general assistance such as cutting up food, helping up kerbs, or the odd step. If you need care outside of these hours, or if your care needs involve assistance with anything else, you will need to bring a full time assistant with you. We can provide one at a supplement.
Cancellations and Changes
If we are your Booking Agent, your contract with your suppliers may allow them to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result.
If we make a significant change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund. We will pay compensation in respect of any significant changes that we make to your booking, using the scale below. These may include (but are not limited to) the following changes: a change in accommodation to that of a lower official category, a change of UK departure point, a change of supplier, a change in the time of your departure or return by more than 12 hours.
This standard payment will not affect your statutory or other rights. We will only make one payment for each full fare paying adult in the booking. Any children not paying the full adult fare will receive 50% of the listed amount. If the value of your booking is less than the compensation outlined, we will pay compensation only to the value of the booking.
Compensation payable per person when a significant change is notified:
More than 56 days - £0
55-29 days - £10
28-15 days - £20
14-7 days - £30
7-0 days - £40
Important note - changes beyond our control
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to cancellation by a supplier; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event.
Please ensure that you have given your contact email address to Limitless Travel Ltd and that you regularly check for messages before you leave. Limitless Travel Ltd has no control over changes made by suppliers and accepts no liability for costs which may arise as a result of such changes. It is your responsibility to check with any suppliers where we act as a booking agents that any services you have confirmed are operating as booked. We strongly recommend that you contact your supplier at least 72 hours prior to arrival.
Our Responsibility For Your Arrangements
We have taken all reasonable care to make sure that all the services that make up the arrangements made by Limitless Travel are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. If we have arranged a Package and the contract we have with you is improperly performed by us or our suppliers we will pay you appropriate compensation if has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices - Customer Relations, Limitless Travel, 2 St Philips Place, Birmingham, B3 2RB
Your Agreement With Us
By finalising your arrangements with us, you are accepting that the terms of this Agreement and conditions of any contract made with any supplier(s)) apply to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland instead. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.
If You Change Your Booking
Where a change to your travel arrangements is permitted and possible, Limitless Travel Ltd service fees apply in addition to any additional supplier charges. Please see the 'FAQ' pages on www.limitlesstravel.org for details of how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased. Changes to name details are not allowed by many service providers. Whilst we do our best to make such a change if necessary, please bear in mind that most other service providers treat a name change as a cancellation, to which standard conditions and charges would apply. If you do not check in on time for a confirmed reservation, the service provider may register you as 'no-show', which could result in extra charges and/or your whole itinerary being cancelled and/or render your reservation void.
If You Cancel Your Booking
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please contact Limitless Travel Ltd in the UK, either via the person with whom you made your arrangements, or through www.limitlesstravel.org. If you fail to contact Limitless Travel Ltd, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away and this may affect your rights under this contract.
Passport, Visa and Immigration Requirements
It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and provide you with a quote and answer any queries you may have regarding the insurance we can offer.
Travel Advice and Vaccinations
British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at http://www.fco.gov.uk/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.
We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us at any time. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We do not store credit card details, nor do we share financial details with any third parties. We will not pass on personal data save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at Customer Relations, Limitless Travel, 2 St Philips Place, Birmingham, B3 2RB. We have notified the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at ico.org.uk.
Brochure and website content
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavor to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.