Lights, Camera, Theatre!By Laura Kressly -
Portable ramps, low-level counters, access performances and at-seat service are now fairly common across the West End. Separate entrances and adapted toilets are step-free. Specially trained staff can help disabled patrons plan their theatre trips and provide assistance at the venue. But it can be hard to get in touch with the staff who can provide this support.
The best way to find out about a specific theatre or show’s access, or to book access tickets, is to contact the box office or the theatre’s access team directly. These contacts are also often hard to find. If you are looking into more than one show, the process of locating the theatre’s site then finding the contact details makes the process even longer.
Fortunately, there are some good resources that bring all of this information together. SeatPlan is a listing and ticketing website with pages for every major commercial theatre in London, and a selection of regional ones. Each of their venue profiles has a dedicated access page stating whether or not the theatre has a lift, the number of stairs, where the step-free entrance is, seat reviews and most importantly, the contact details for the theatre’s box office or access team. The Society of London Theatre has a list of access resources, including a downloadable guide and an e-newsletter.