About Grosvenor House, A JW Marriott Hotel

This luxury hotel in an early 1900s building features original period details; it's a 7-minute walk from Marble Arch tube station and a 13-minute walk from Hyde Park.

Refined rooms feature flat-screen TVs with satellite channels, desks, minibars and marble bathrooms. Some rooms have access to a concierge lounge with free continental breakfast, wine and WiFi. Suites add separate living areas, extra TVs and/or park views.

Dining options include a steakhouse, an international restaurant and a casual eatery where afternoon tea is served, as well as 2 bars and a coffeehouse. There's also a fitness centre, a spa and 31 event rooms.

Hotel size

  • This hotel has 494 rooms
  • This hotel is arranged over 8 floors


  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required
  • Government-issued photo ID required

Optional extras

Self parking costs GBP 42 per day

Valet parking costs GBP 42 per day

Rollaway beds are available for GBP 35 per night

Breakfast is offered for an extra charge of GBP 19 per person (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for an extra charge

WiFi is available in public areas for GBP 20 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for GBP 20 per day (rates may vary)

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service


Air ConditioningBarBusiness ServicesFitness CentreFree BreakfastSuites


Site Access

  • There is a drop off point in front of the entrance
  • Private accessible parking available
  • Pathways are flat and well maintained
  • There is level access to main entrance
  • There is level access via other entrances
  • There are no steps to the entrance
  • There is an automatic entrance door
  • It is step free from the entrance to the reception desk
  • Wheelchair accessible toilet available from street
  • Baby changing facility step free from street
  • Wheelchair accessible lift available
  • Lifts service all floors
  • There is step free access to the restaurant
  • The restaurant is fully wheelchair accessible
  • The gym is accessible

Bedroom Access

  • There are accessible rooms within 10 metres of the lift
  • The bedroom doors slide open
  • The accessilbe bedroom doors are opened with a lever handle
  • Beds are raisable on request
  • There are lowered light switches located near the door
  • Raised sockets are available
  • There is a low peephole
  • There is a low thermostat
  • There is sufficient space around the bed and between the bed & the wall. It is free of furniture
  • There is an emergency pull cord next to the bed
  • There is a phone within reach of the bed
  • There is a wheelchair accessible wardrobe
  • There is a hoist available
  • Adjoining rooms for carers available
  • Lowered Toilet
  • There is a lowered sink
  • There is a lowered mirror above the sink
  • There is a roll-in shower with a seat
  • There is bathroom with a lowered bath
  • There are grab rails on both sides of the roll-in shower
  • There is an emergency pull-cord in the bathroom
  • There are standard rooms within 10m of the lift
  • There are raisable beds in the standard rooms
  • There are raised sockets in standard rooms
  • Standard rooms have baths
  • There are rubber mats avaialable

Hearing & BSL

  • Vibrating pillows are available
  • There is a visual fire alarm in the bedroom
  • There are visual fire alarms in the common areas
  • There are no staff proficient in sign language
  • There is Closed Caption TV in the room
  • There is no induction loop at reception

Sight Assistance

  • Lifts have audible notifications
  • Assistance dogs are welcome
  • Menus are available in large print on request
  • Menus are not available in Braille
  • Safety information is not available in large print
  • Safety information is not available in Braille
  • There is a high colour contrast between the walls and the floors




Great Stay - ramp available for steps

by Sarah McCarthy

There were a couple of steps in the main area (leading from check-in desk to one of the restaurants) but they have a very good ramp available to enable wheelchair users to access all areas. A very great stay, what you'd expect from such a prestigious hotel.


If you're looking for luxury don't go anywhere else!


For me The Grosvenor House epitomises 5 Star hospitality. My husband and I try to stay here once a year and we're also so happy we do. It is an expensive treat but one that is well worth it. We have also found that as our mobility has declined our needs have always been looked after. My husband is a wheelchair user and partially sighted and I use a stick to 'hobble' arround but the access in the hotel is great and staff are always on hand (even after one too many G n Ts in the bar!) If you want luxury don't stay anywhere else.

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