Frequently Asked Questions
Care and Accessibility
What level of disabled access can I expect from a Limitless Travel holiday?
All hotels, transportation, and activities have been tried and tested by members of the Limitless Travel team to ensure that the highest standards of disabled access are provided on all of our holidays. The vast majority of our holidays take place at hotels and resorts that are purpose built for people with disabilities. If you have any specific access requirements, just let us know - we will make sure that you have a fully accessible holiday that meets all of your needs and requirements.
I use mobility equipment at home - is this available on my holiday?
Hoists, profiling beds, shower chairs, commodes, and many other pieces of mobility equipment are available for use on a Limitless Travel holiday. Let us know what you need by calling us on 0800 069 8060.
What level of support can I expect from the Limitless Team?
Our dedicated customer service team will discuss your current care needs and recommend one of our care packages. We then ask all passengers to complete a short care questionnaire to confirm their needs before travelling. Following the receipt of your completed care questionnaire, our care manager will give you a quick call to discuss the provision of care available on the tour, and your care package will be confirmed. If you would like more information on our care package inclusions, please see the care page on our website, or call us on 0800 069 8060.
What should I do if my care or access needs change before my holiday with Limitless Travel?
Please notify us of any changes in your condition or requirements in the run up to your holiday. Our care manager will be happy to discuss any additional care or mobility equipment that will make your holiday more accessible.
Is there a luggage allowance?
All travellers are entitled to bring one large piece of luggage per person, and one piece of mobility equipment. Due to coach hold restrictions, only foldable scooters, manual wheelchairs, and rollators can be stored in the hold. If you need any other mobility equipment, please let us know - we can reserve this at the hotel for you.
Do you cater for dietary requirements?
All dietary requirements can be catered for - please just let us know at the time of your booking.
What meals are included in the cost of a Limitless Travel holiday?
Breakfast and dinner is included in the cost of all holidays, and in some cases lunch is also provided. See our Destinations page for more details.
How many travellers will be on each trip?
There are between 15 - 26 people on each trip. This number is made up of people with disabilities, their friends and family, and care staff.
Do I need to pay a single person supplement?
Single person supplements can be avoided on some of holidays - please call 0800 069 8060 for details. In some of our resorts and hotels, it is standard practice to charge for single occupancy of a room, and this will be reflected in our pricing.
I need help or advice while I am on holiday - what should I do?
There will be a Limitless Travel representative on each of our holidays. If there is anything you would like to discuss while you are on your holiday, please talk to them in the first instance.
Does the cost of my booking include insurance?
Financial failure insurance is included in the cost of your holiday. We strongly recommend that all travellers take out their own travel and cancellation insurance.
Do I need a passport?
For all of our tours outside of the UK tours you will need a valid passport to travel. It is your responsibility to ensure that your passport is valid for at least six months from the date of the tour returning. You must also provide us with a copy of your photo identification page prior to the tour going ahead, in case of emergencies on tour.
Where should I meet the coach and at what time?
Pickup times vary depending on your tour and departure date. Upon booking, you will be told your nearest pickup point, and you will receive a confirmation at least a month prior to your departure via email or post.
Do you offer a door-to-door service?
If you require assistance getting to one of our pick up points, we are happy to organza a door-to-door service at an additional cost. Please call us on 0800 069 8060 for more details.
Can I stay in my wheelchair on board the coach?
Yes - our coaches are fitted with lifts so you do not have to transfer from your wheelchair to board the coach. Our care team will secure your wheelchair into tracking along the floor of the coach, and fit your seatbelt. There is a limited number of wheelchair spaces per coach, so be sure to book your space early to reserve a space.
Will my coach be fitted with a toilet?
All of our coaches have toilet facilities, and on many of our coaches these toilets are level with the coach floor. However, this may vary depending on tour so cannot be guaranteed. Please be assured that we take a number of comfort breaks along our routes, so that you will be able to travel in comfort.
Is the ferry fare included on your overseas coach trips?
Yes, all of our European coach tours include your return ferries between the UK to Europe in the cost of your trip.
European Beach Holidays
Are flights included in the cost of European Beach Holidays?
No, flights are not included in the cost of European Beach Holidays. However, each European Beach Holiday has a dedicated flight which our carers will take, where you can fly with the support of the Limitless Travel team. Our customer service team will recommend a flight for you on booking, and we will provide the details of our carer flight at least 3 months prior to the holiday.
Are airport transfers in the destination included?
Yes, we include fully accessible airport transfers for all of our European fly-to destinations. Simply confirm your flight details with us at least 2 months prior to the holiday, and we will get those booked in for you.
Will the Limitless Travel care team be at the hotel when I arrive?
If you chose to book your own flight, rather than the dedicated carer flight, to your European beach holiday, we cannot guarantee that our carers will be at the resort when you arrive. You are, however, free to check-in and explore the resort should you arrive early, and you will be provided with our care manager’s phone number to get in touch with the group when they arrive.