Expert and Quality Care

Limitless Travel are proud to be the only UK holiday provider to take fully qualified care staff on each and every holiday. We know first-hand the difficulties and anxieties that come with travelling with a disability; from managing luggage to navigating accessible routes through a new city.

We want to make sure that, while on holiday with us, you receive the right care for you. When you make a booking with Limitless Travel, we will ask you a series of questions so that we can fully understand your situation, answer any questions you might have about care, and to identify your exact needs and requirements.

We have several care options available, which have been designed to ensure that each individual who books with Limitless Travel receives the appropriate pre-holiday support, and the highest quality care while on holiday with us.

Please see below for more information about our care packages.

Group Support

You might need Group Support if you:
- Need someone to encourage you to try new things, have a go, and provide emotional support
- Need someone to pick things up for you or move things out of the way
- Need assistance with luggage
- Need assistance getting food from the buffet, or drinks from the bar

Group Support is included in the cost of every Limitless Travel holiday. You will receive the support of a Limitless representative in the run up to your holiday to answer any questions that you might have, to help with the arrangement of equipment hire and the organisation of transport from your home to your meeting point or departure airport.

While on holiday, your group support representative will be happy to assist with carrying and loading your luggage onto the coach or at the airport check-in desk, accompanying you through airport check in and on your flight from our group departure airport, making sure your environment is as accessible as possible, fetching/picking up items, and alerting the care team when emergency response care is needed. For a full list of inclusions in our Group Support package, please refer to our care package inclusions table.

Please note that Group Support is carried out by an enthusiastic and passionate Limitless Travel holiday representative and does not include any personal care. For travellers who require care while on holiday, please read on to find out more about our care packages. If you require personal care and have not purchased a care package, personal care will not be available to you on the holiday. 

Personal Care

You might need personal care if you:
- Need assistance getting ready in the mornings and evenings
- Need assistance toileting, or with any other personal hygiene care
- Need assistance transferring from one seat to another
- Rely on the support of another person day to day

In addition to the services offered in our Group Support package, our Personal Care option includes personal care assistance, carried out by qualified, experienced and passionate carers. This package includes hoisting, assistance showering and bathing, getting dressed, and toileting.  

This option is ideal for those who receive care several times a day while at home.
For a full list of inclusions in our Personal Care package, please refer to our care package inclusions table below.

One to One Care

You might need one to one support if you:
- Need someone to push your wheelchair for you
- Need assistance from a specific airport
- Need care during the night
- Receive care several times a day, or usually have 24 hour support

In addition to the services offered in our Group Support and Personal Care packages, our range of One to One Care packages is an entirely specialised care plan that is designed to meet your exact needs and requirements. Our One to One Care packages include a personal consultation via telephone in which one of the Limitless Travel staff will go through your daily care routine with you and adapt it to suit your needs while on holiday.

We offer three tiers of one to one care support based on the hours of night care required and the level of care required during transfers. Please see below for details:

  1. One to One Standard – no night care is included in the cost, carer not present during transfers from home to departure airport or meeting point
  2. One to One Higher – Up to 2 hours of night care per night, carer not present during transfers from home to departure airport or meeting point
  3. One to One Premium – Night care as and when required, carer can accompany you from your home in an accessible transfer vehicle on the outward and return journeys

One to one care packages include (but are not limited to) care assistance during the night according to the above, meet and greet services at your door (Premium only), and departure from your preferred airport (Higher & Premium only). For a full list of inclusions in our Standard One to One care package, please refer to our care package inclusions table. Differences between the Standard, Higher and Premium one to one care packages are listed below.

Care Package Inclusions

Please see below for exactly what care is provided in each of our care packages:

Care TypeGroup SupportPersonal CareStandard One to OneHigher One to OnePremium One to One
Before your holiday
Telephone support from the Limitless Travel office team
Assistance booking care equipment, transfer to the meeting point and flights
Care needs assessed via questionnaire
Care needs confirmed via telephone call with qualified carer
Personalised care plan according to your needs and requirements
At the airport
Be accompanied from your door to the airport by a qualified carer
Manual wheelchair pushed by a carer
Meet and greet at your preferred airport
Meet and greet at group departure airport
Assistance with luggage handling
Assistance through airport check-in and security (group or preferred airport)
Toileting assistance in the airport prior to boarding the aircraft (Unless specialist equipment is required)
Assistance boarding the aircraft via aircraft aisle wheelchair
Assistance on board the aircraft accessing food/duty free
Assistance disembarking the aircraft via the aircraft aisle wheelchair
Assistance at arrival airport’s border control and baggage collection (group or preferred airport)
Assistance to the transfer vehicle
Assistance embarking the transfer vehicle and loading luggage into the hold
On the coach
Be accompanied from your door to the meeting point by a qualified carer
Manual wheelchair pushed by a carer
Wheelchair secured into place on the coach
Assistance loading luggage into the coach hold space
Assistance at comfort breaks to access food and drink
Assistance toileting at comfort breaks (Unless specialist equipment is required)
Assistance to access belongings on board with you on the coach
In Resort (where applicable)
Manual wheelchair to be pushed by the carer as required
Assistance embarking & disembarking the transfer vehicle with loading/unloading luggage
Assistance taking luggage to traveller’s room and placing case in an accessible area
Assistance unpacking at the traveller’s request
Assistance making the room as accessible for the client as possible
Assistance getting breakfast and evening meals
Assistance with cutting up food
Assistance with feeding
Assistance getting drinks and snacks from the bar
Point of contact between the resort, its facilities, and the traveller when Care Manager/Lead Carer is unavailable
Assistance communicating extra care/mobility needs to the hotel, mobility equipment provider, hotel care services or Care Manager/Lead Carer if required
Up to 2 hours of night care per night
Night care response as and when required
Care assistance transferring into and out of bed including hoisting
Care assistance with showering/bathing/washing/brushing teeth/dressing morning and evening
Care assistance with toileting throughout the day while in resort
Care assistance with being hoisted into the pool
Care assistance in the swimming pool on the resort
Excursions and Activities
Can be accompanied on excursions outside of main itinerary*
Manual wheelchair to be pushed by the carer
Assistance making the excursion locations accessible eg. Moving tables/chairs out of the way of wheelchairs
Assistance getting food/drinks from restaurants and bars
Assistance with cutting up food
Assistance with feeding
Assistance with embarking/disembarking the excursion vehicle if applicable
Care assistance with toileting throughout the day (Unless specialist equipment is required)
Care assistance relating to the requirements of the excursion or activity eg. Assistance using the beach wheelchair

*Must be agreed and signed off by the Care Manager/Lead Carer.

We recommend talking to a specialist Limitless Travel advisor about your care needs prior to your booking.

Care By-the-Hour

For travellers who may not need the full extent of support provided in our One to One or Extra Care packages, it is possible in most of our destinations to purchase care by the hour. We are happy to organise by-the-hour care for you, or alternatively you can contact them directly. Please see below for information about our care partners and a price guide:

Tenerife Sea & Sun – Lero

Contact number
(+34) 922 750 289
Cost per hour
£28-36

Escape to Sicily – Kikki Village

Contact Number
(+39) 0932 763614
Cost per hour
on request

Belgium Christmas Markets – Drie Eikenstraat

Contact Number
+32 (0) 3 821 12 11
Cost per hour
on request

Pricing & Funding

Please call the Limitless Travel team on 0800 069 8060, or email us at holidays@limitlesstravel.org for care package pricing.

Limitless Travel are committed to providing the highest quality of care while you are on holiday with us, and we understand that funding a holiday can sometimes be difficult. See below for information on how you can find help to access any additional funds that you might need to enjoy your holiday with us.

External Funding

These charities may be able to assist with funding your holiday:

The Cavendish Spenser Trust

The Cavendish Spenser Trust is a charity dedicated to providing funding towards holidays and respite breaks for adults with severe physical disabilities as a result of neurological or neuromuscular conditions.

The Florence Nightingale Aid in Sickness Trust

The FLAIST provides grants to people who are ill, convalescent, or disabled, towards respite breaks.

The Victoria Convalescent Trust

The VCT provides grants to people living in England and Wales to cover the costs of short breaks for the purpose of convalescence, recuperative, and respite care for people in need. Applications need to be made by a qualified health or social care professional.

The Act Foundation

ACT provides grant to people living in the UK who have a physical or mental disability, or people who are elderly, to enhance their quality of life.

Guides and Resources

Carers UK has a great Financial Help section on their website with a range of downloadable guides.

FundingCaring provides advice and information on the financial help available to assist with the costs of caring.

Tourism for All have a guide to obtaining financial help. This is available at a charge on their website.

Turn2Us helps people find and access appropriate sources of financial support available to them.

If you are paying for your holiday, Limitless Travel can organise a pay by installment plan which means you can spread the cost of your holiday across a period of several months.

If you would like any more information about any of the charities mentioned above, please do not hesitate to contact us on 0800 069 8060.

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